Aug
31
2010
Utilising VoIP (voice over internet protocol) could be the ideal solution for your business; particularly if you’re running a small business but don’t want your relative size to count against you when you’re trying to source new contracts.
Using a dedicated business phone system, you can manage you communications in a far more professional manner and can deliver the customer service, call management and business image of a much larger company.
Not only can this kind of phone system increase the level of efficiency of your business communications, but can also bring down the cost of your phone bill considerably. VoIP phones don’t use the same kind of traditional phone line that your home phone setup does, instead routing and connecting calls through the internet. This means you can make long-distance calls (and local calls) and a vastly reduced rate. Calls to people using the same software, regardless of where they are on the planet, can be made completely free of charge.
VoIP lines feature no connection between your line and phone number either, allowing you to easily move your phone number if you ever move office, without having to deal with additional infastructure. You can also easily add several more numbers, including land-line numbers that can be routed to mobile phones, giving you a much more impressive image to people viewing your website.
The functions you’ll have at your disposal from a dedicated business system are extremely useful; giving your company and team completely integrated communications. Business systems will usually allow for call waiting, advanced voicemail, conferencing, forwarding and call redirecting, instant chat, caller ID and many more. You can also utilise a ‘virtual receptionist’ if you wish, meaning you can have your phones answered by an automated system that can direct callers to the relevant department.
Many small businesses now utilise this kind of system in order to improve their conversions, customer services and communications, with the added benefits of making you appear like a far more established company. There are many different types of business phone system on the market, with the two most prominent being Sywx and the highly rated Avaya IP Office.